Privacy Policy

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Effective Date: 01/01/25

Introduction

Thank you for visiting Illawarra Auto Care. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you access or use our website and any related services.

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Information We Collect

2.1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you submit through forms or communications on our website.

2.2. Non-Personal Information: We may collect non-personal information, such as browser type, IP address, and usage data, when you visit our website. This information is collected through various tracking technologies, including cookies and web beacons.

How We Use Your Information

We may use your personal information for the following purposes:

3.1. To provide and maintain our Services.

3.2. To send you marketing and promotional materials, with your consent.

3.3. To respond to your requests, comments, or questions.

3.4. To improve our website and Services.

Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

4.1. With your consent.

4.2. To comply with legal obligations.

4.3. To protect our rights, privacy, safety, or property.

4.4. In connection with the sale, merger, or acquisition of all or part of our company.

Your Choices

5.1. You can choose not to provide us with certain personal information, although it may limit your ability to use certain features of our Services.

5.2. You may opt out of receiving marketing and promotional emails by following the unsubscribe instructions in the email.

 6. Customer satisfaction guarantee

6.1. At Illawarra Auto Care, your trust and privacy are of utmost importance. As part of our 100% Customer Satisfaction Guarantee, any personal information you provide when claiming the guarantee will be handled with the highest confidentiality. We collect information such as your name, contact details, service details, and any photos you share for the sole purpose of processing your claim, addressing your concerns, and enhancing your overall experience with us.

6.2. We will not disclose or share your personal information with third parties unless required by law or with your explicit consent. Your data will only be accessible to authorized staff involved in the resolution process, ensuring that your privacy is protected throughout.

6.3. By providing your information, you agree to its use for resolving your claim under our guarantee. If you have any questions or concerns regarding data security or wish to request the removal of your personal data, feel free to reach out to our customer support team. Your privacy and satisfaction are our priority at Illawarra Auto Care.

Security

We take reasonable measures to protect your personal information from unauthorised access or disclosure. However, no data transmission over the Internet or method of electronic storage is entirely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@illawarraautocare.com.